These Terms & Conditions govern your access to and use of the pg138 platform, including all games, sportsbook markets, financial transactions, and promotional offers. By registering an account or placing any wager on pg138, you confirm that you have read, understood, and agree to be bound by every clause set out below.
In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context clearly requires otherwise:
| Term | Meaning |
|---|---|
| "pg138" / "we" / "us" / "the Platform" | The online casino and sportsbook operated under the domain pg138.one, together with all sub-pages, products, services, and promotional campaigns made available thereon. |
| "You" / "Member" / "Player" | Any individual who has successfully registered a pg138 account and is using the Platform in any capacity, including browsing, wagering, depositing, or withdrawing funds. |
| "Account" | The unique registered account created by a Member on pg138, associated with a single username, verified identity, and IDR wallet balance. |
| "Platform Funds" / "Balance" | The total amount of Indonesian Rupiah (IDR) held in a Member's pg138 account wallet at any given time, comprising deposited funds, bonus credits (where applicable), and accrued winnings. |
| "Bonus Funds" | Any promotional credit, free bet, free spin allocation, cashback award, or reload bonus credited to a Member's account as part of a pg138 promotion. Bonus Funds are subject to wagering requirements before they may be withdrawn. |
| "Wagering Requirement" | The total amount a Member must wager using Bonus Funds — expressed as a multiple of the bonus value — before those funds become eligible for withdrawal. |
| "KYC" / "Verification" | The know-your-customer identity and age verification process that pg138 requires every Member to complete before processing a first withdrawal. |
| "Prohibited Jurisdiction" | Any country, territory, or region from which access to pg138 is restricted by applicable law or by pg138's own risk policy, as updated from time to time. |
| "Game Rules" | The specific rules, paytables, RTP figures, and betting limits applicable to each individual game or sportsbook market displayed within the Platform, which form part of these Terms & Conditions by reference. |
2.1 Age Requirement. pg138 operates a strict minimum age policy. You must be at least 21 years of age to register an account, make a deposit, place a wager, or claim any bonus on the Platform. pg138 reserves the right to request documentary proof of age at any time and will suspend any account where age cannot be conclusively verified.
2.2 Geographic Eligibility. pg138 primarily serves the Indonesian market. You confirm that you are accessing the Platform from a jurisdiction where doing so does not violate any applicable law binding on you personally. It is your sole responsibility to determine whether your use of pg138 is lawful in your location. pg138 makes no representation that its services are appropriate or available for use in any specific jurisdiction outside the Platform's primary target markets.
2.3 Single Account Policy. Each individual is permitted to hold one (1) pg138 account only. Opening duplicate, multiple, or linked accounts — whether under the same name, identity document, device, IP address, payment method, or household — constitutes a material breach of these Terms & Conditions and will result in immediate account suspension and forfeiture of any balance held across all associated accounts.
2.4 Personal Capacity. By registering, you represent and warrant that you are acting on your own behalf and not as an agent or representative of any third party. Playing on behalf of another person or allowing a third party to operate your account is strictly prohibited.
3.1 Accurate Information. You are required to provide accurate, complete, and up-to-date information when registering your pg138 account, including your full legal name, date of birth, residential address in Indonesia, and a valid contact email address. Providing false, incomplete, or misleading registration details is a material breach of these Terms & Conditions.
3.2 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials. pg138 will treat any action taken using your correct username and password as having been authorised by you. You must notify pg138 support immediately at [email protected] if you suspect any unauthorised access to your account. pg138 will not be liable for losses resulting from your failure to safeguard your credentials.
3.3 KYC Verification. Before any withdrawal is processed, you will be required to complete the pg138 identity verification (KYC) process. Required documents typically include a government-issued photo ID (National ID / KTP, or passport) and may include proof of address and proof of payment method ownership. pg138 reserves the right to request additional documentation at any time.
3.4 Account Updates. You must keep your registered details current. If your contact information, address, or payment details change, you are responsible for updating them via the account settings panel or by contacting pg138 support. pg138 accepts no liability for failed communications or payment processing caused by outdated account information.
3.5 Account Ownership. pg138 accounts are non-transferable and non-sellable. Any attempt to transfer, sell, gift, or assign an account to another person will result in immediate closure of the account and forfeiture of the balance.
4.1 Accepted Payment Methods. pg138 accepts deposits and processes withdrawals via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. The availability of specific methods may vary at any time at pg138's operational discretion.
4.2 Deposit Limits. The minimum deposit is Rp 25.000 per transaction. pg138 does not impose a standard maximum deposit limit; however, individual payment providers may apply their own transaction ceilings. Deposits are credited to your Platform balance in Indonesian Rupiah (IDR) with no currency conversion or processing fee applied by pg138.
4.3 Withdrawal Processing. pg138 targets a withdrawal processing time of under five (5) minutes for all verified accounts, 24 hours a day, seven days a week. The minimum withdrawal is Rp 50.000. Withdrawal requests are fulfilled exclusively to a payment method registered in the same name as the pg138 account. pg138 will not send funds to third-party accounts under any circumstances.
4.4 Withdrawal Verification. pg138 reserves the right to request KYC documentation before processing any withdrawal, regardless of the withdrawal amount. Withdrawals may be delayed if verification is pending or if the account is subject to a security or fraud review. pg138 will communicate any such delays to the Member via the registered email address or live chat.
4.5 Own Funds Policy. You may only deposit funds that belong to you personally. The use of funds obtained through fraudulent means, stolen payment credentials, or money-laundering activity is strictly prohibited and will be reported to the relevant authorities. pg138 reserves the right to freeze and forfeit any balance that is reasonably suspected to be derived from illegal activity.
5.1 General Bonus Terms. All bonuses, free spins, cashback awards, and promotional credits offered by pg138 are subject to the specific terms published alongside each promotion, which supplement and form part of these Terms & Conditions. In the event of any conflict between a promotion's specific terms and these general Terms & Conditions, the promotion's specific terms shall prevail only to the extent of the inconsistency.
5.2 Wagering Requirements. Unless otherwise stated in the applicable promotion terms, Bonus Funds are subject to a wagering requirement that must be satisfied in full before any bonus-derived winnings may be withdrawn. Wagering requirements will be clearly stated as a multiplier (e.g., 25x the bonus amount) in the promotion description. Real-money deposits used to activate a bonus are not subject to a wagering requirement unless explicitly stated.
5.3 Game Contributions. Different game categories contribute to wagering requirements at different rates. Slot games typically contribute 100% of each wager placed. Live casino table games (baccarat, blackjack, roulette) and sportsbook bets typically contribute at a lower rate. The exact contribution percentages applicable to each promotion are specified in that promotion's terms. Wagering placed on games with a contribution rate of 0% will not count toward any bonus clearance.
5.4 Maximum Bet Restriction. While Bonus Funds remain active in your account, the maximum single wager is capped at Rp 500.000 (or the equivalent stated in the individual promotion terms). Any wager placed above this limit while a bonus is active may, at pg138's discretion, result in the forfeiture of the bonus and any winnings accumulated from it.
5.5 One Bonus at a Time. Only one promotional bonus may be active in a Member's account at any given time. Requesting a second bonus while a bonus is already active will either queue the new bonus until the existing one is cleared or forfeited, or will be declined entirely, depending on the terms of the specific promotion.
5.6 Abuse Prevention. pg138 reserves the right to withhold, void, or reclaim any bonus where it reasonably suspects that the Member has engaged in bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion, exploiting low-margin betting patterns designed to clear wagering requirements with minimal risk, or participating in coordinated group behaviour intended to circumvent bonus terms.
6.1 Game Rules Precedence. Each game available on pg138 — including slots, live casino tables, togel (Indonesia's traditional numbers lottery) draws, poker tournaments, sportsbook markets, and bola tangkas (the Indonesian-originated card game) — is governed by its own specific Game Rules, accessible from within the game interface. These Game Rules are incorporated by reference into these Terms & Conditions. In the event of a technical malfunction during a game round, pg138's decision regarding the outcome of that round is final.
6.2 Sportsbook Settlement. All sportsbook bets are settled in accordance with the rules published in the pg138 Sportsbook Rules document, available on the Platform. Odds are subject to change until a bet is confirmed. Once a bet slip is confirmed and a bet reference number is issued, the odds at that moment are fixed for that wager.
6.3 Void Bets. pg138 reserves the right to void any bet placed under erroneous odds, as a result of a software malfunction, or where the outcome of the event was already known at the time the bet was placed. In all void scenarios, the original stake is returned to the Member's Platform balance.
6.4 RNG Integrity. All casino games hosted on pg138 use Random Number Generation (RNG) systems supplied and independently audited by their respective certified game providers, including Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, and NetEnt. pg138 does not alter, override, or influence the RNG outputs of any third-party game studio.
6.5 Responsible Betting. pg138 encourages all Members to set personal deposit limits, session time limits, and loss limits through the account dashboard. These tools are available at no cost and without restriction. See Clause 7 and our dedicated Responsible Gaming page for full details.
7.1 Player Protection Tools. pg138 provides every Member with a suite of responsible gaming tools accessible directly from the account dashboard, without the need to contact support. These include: daily, weekly, and monthly deposit limits; session duration reminders and time-out periods; loss limits; cooling-off periods; and permanent self-exclusion.
7.2 Self-Exclusion. Members who wish to take a break from gambling may activate a self-exclusion period — ranging from 24 hours to permanent — via the account settings panel or by contacting pg138 support. During a self-exclusion period, the Member's account will be restricted from wagering activity, no marketing communications will be sent, and no bonuses will be offered. pg138 will make reasonable technical efforts to prevent circumvention of self-exclusion, but Members acknowledge that circumventing restrictions (for example, by opening a new account) is a violation of these Terms & Conditions.
7.3 Underage Gambling Prevention. pg138 enforces a strict 21+ age restriction across all account activities. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites. pg138 recommends tools such as Net Nanny and Cyber Patrol for household internet filtering.
7.4 Support Resources. If you believe your gambling is causing harm to yourself or others, pg138 urges you to seek assistance. You can contact the pg138 support team directly at [email protected] to request information about responsible gaming resources available in Indonesia. Full guidance is published on our Responsible Gaming page.
The following activities are strictly prohibited on pg138 and constitute grounds for immediate account suspension, forfeiture of balance, and referral to relevant authorities where applicable:
pg138 employs automated fraud detection, manual account review, and third-party risk-management tools to identify prohibited conduct. pg138 cooperates fully with law enforcement authorities when required.
9.1 Platform Content. All content on the pg138 Platform — including but not limited to the pg138 brand name, logo, design layouts, typography, written content, promotional materials, game interfaces, and software code — is the exclusive property of pg138 or its licensed content providers and is protected by applicable intellectual property laws.
9.2 Limited Licence to Members. pg138 grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for your private entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, reverse-engineer, or commercially exploit any part of the Platform or its content without prior written consent from pg138.
9.3 Third-Party Game Content. Games displayed on pg138 are provided under licence from third-party studios including Pragmatic Play, Evolution Gaming, PG Soft, Microgaming, and NetEnt. All intellectual property rights in those games remain with their respective owners. pg138 makes no claim of ownership over third-party game assets.
10.1 Data Collection. pg138 collects personal data provided during registration, KYC verification, and Platform use — including name, date of birth, contact details, payment information, and gameplay activity — for the purposes of account management, fraud prevention, regulatory compliance, and service improvement.
10.2 Data Use. pg138 will not sell your personal data to third parties. Data may be shared with payment processors, KYC verification providers, and fraud-prevention partners strictly to the extent necessary to deliver the Platform's services. Marketing communications from pg138 may be opted out of at any time via account settings.
10.3 Cookie Policy. pg138 uses cookies and similar tracking technologies to maintain session state, analyse site usage, and deliver personalised content. By using the Platform, you consent to the use of cookies in accordance with pg138's Privacy Policy. Full details, including opt-out instructions, are available on the Privacy Policy page.
10.4 Data Retention. pg138 retains Member personal data for the duration of the account relationship and for a period thereafter as required by applicable law, anti-money-laundering obligations, and fraud-prevention best practices. Upon request, Members may ask for confirmation of the data held about them by contacting [email protected].
11.1 Service Availability. pg138 makes reasonable efforts to maintain continuous Platform availability but does not warrant that the Platform will be available at all times, error-free, or uninterrupted. Scheduled maintenance, network disruptions, and force majeure events may cause temporary service outages. pg138 is not liable for losses arising from periods of Platform unavailability.
11.2 Accuracy of Information. pg138 endeavours to present accurate game odds, payout tables, and promotional terms at all times. In the event of a material error, pg138 reserves the right to void affected transactions and restore account balances to their pre-transaction state. pg138 will communicate material corrections promptly via the Platform or registered email.
11.3 Consequential Loss. To the maximum extent permitted by applicable law, pg138's total aggregate liability to any Member in respect of any claim arising out of or in connection with these Terms & Conditions shall not exceed the total value of deposits made by that Member in the 30-day period immediately preceding the event giving rise to the claim. pg138 is not liable for indirect, consequential, special, or punitive damages of any kind.
11.4 Member Responsibility. Members are solely responsible for their gambling decisions and their financial consequences. pg138 is a platform provider and entertainment service; it does not provide financial, legal, or gambling-strategy advice. Wagering decisions are made entirely at each Member's own risk.
12.1 pg138's Right to Suspend. pg138 reserves the right to suspend, restrict, or permanently close any Member account, with or without prior notice, if it determines that: (a) the Member has breached any provision of these Terms & Conditions; (b) the account is involved in suspected fraud, money laundering, or other illegal activity; (c) the Member has provided false or unverifiable registration or KYC information; or (d) continued account operation presents a legal or reputational risk to pg138.
12.2 Balance on Closure. If an account is closed due to a breach by the Member, any balance comprising Bonus Funds or winnings derived from bonus activity may be forfeited. Real-money deposits not subject to any bonus terms will be returned to the Member via the original deposit method, subject to completion of KYC and satisfactory conclusion of any fraud or AML review.
12.3 Voluntary Closure. Members who wish to voluntarily close their pg138 account should contact support at [email protected]. Any remaining balance will be processed for withdrawal to the Member's verified payment method, subject to completion of KYC and the standard withdrawal review process. A cooling-off period of 48 hours applies to voluntary closure requests to allow the Member to reconsider before the closure becomes permanent.
13.1 Right to Amend. pg138 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Material changes will be communicated to Members via a notice on the Platform homepage and/or by email to the registered address at least seven (7) days before the amended Terms & Conditions take effect, except where an immediate change is required for legal, regulatory, or security reasons.
13.2 Continued Use as Acceptance. Your continued use of the pg138 Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to an amendment, you must cease using the Platform and may request voluntary account closure in accordance with Clause 12.3 before the amendment takes effect.
13.3 Version Control. The "Last Updated" date displayed at the top of this page indicates the date on which these Terms & Conditions were most recently revised. The current version of the Terms & Conditions supersedes all prior versions.
14.1 International Licence. pg138 operates under an international online gaming licence. The Platform is licensed and regulated by the jurisdiction in which pg138's operating entity is incorporated, the details of which are available to verified Members upon written request to [email protected].
14.2 Jurisdiction. These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which pg138 is licensed. Both parties submit to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any dispute that cannot be resolved through the dispute process outlined in Clause 14.3.
14.3 Dispute Resolution. In the event of a dispute between a Member and pg138 regarding the outcome of a bet, a transaction, a bonus calculation, or any other Platform matter, the Member should first contact pg138 support at [email protected] with full details of the dispute. pg138 will investigate and provide a written response within five (5) business days. If the Member is unsatisfied with pg138's resolution, the matter may be escalated to the relevant regulatory authority under pg138's gaming licence.
14.4 Severability. If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of the Terms & Conditions. The remaining provisions shall continue in full force and effect.
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact the pg138 team through any of the following channels:
For responsible gaming support specifically, including self-exclusion requests and referrals to external resources, please visit the Responsible Gaming page or mention "Responsible Gaming" in your support message to be routed to a specialist agent immediately.
For questions about how your personal data is handled, please refer to the Privacy Policy page or include "Data Privacy" in your support message subject line.
A quick-reference summary of the most important commitments pg138 makes to every Member under these Terms & Conditions.
pg138 enforces a minimum age of 21 on all account activity. Age verification is conducted on every account before the first withdrawal is released. Any account belonging to an underage user is closed and funds are returned to the originating payment method.
Every deposit, balance, and payout on pg138 is processed in Indonesian Rupiah. No currency conversion is applied by pg138. What you deposit is what reaches your balance — in full, with no deduction by the Platform.
pg138 commits to processing all withdrawal requests within five minutes for fully verified accounts, around the clock. Fast payouts are a core platform promise — not a marketing claim. KYC completion is the only prerequisite.
Each individual may hold exactly one pg138 account. This policy protects the integrity of promotions, prevents bonus abuse, and ensures a fair environment for all Members. Duplicate accounts are closed immediately upon detection.
All data transmitted between your device and pg138 is protected by industry-standard SSL encryption. Account credentials, payment details, and personal information are stored securely and never sold to third parties.
Deposit limits, session timers, loss caps, cooling-off periods, and permanent self-exclusion are all available directly from your account dashboard — at no cost, with no requirement to contact support first.
You've reviewed the rules — now enjoy the games. From live casino tables and premium slots to full sportsbook coverage of BRI Liga 1, EPL, and international tournaments, pg138 has everything you need for a world-class betting experience in Indonesian Rupiah.